Are you experiencing difficulties with online enrollment? Common questions and answers:

I am having technical issues or a question with the online portal via PowerSchool Enrollment. Who can I contact?

Please contact PowerSchool Enrollment Support at Power School Support Chat or (866) 752-6850.

I don't understand one of the questions listed in the online enrollment portal. Who can help me?

Please contact your child’s school at the following numbers:

or the district office at 423-586-7700.

PowerSchool Enrollment won't accept the phone number I am entering.

Be sure you are using the correct format xxx-xxx-xxxx.  

PowerSchool Enrollment won't accept the date I am entering.

Be sure you are using the correct format mm/dd/yyyy.

How long will it take to complete the New Student online portion of the enrollment?

New Student enrollment will take about 30 minutes.  Returning students will take about 20 minutes.  If you need to step away, PowerSchool Enrollment will save your session and you can resume later by logging back in.  

What information will I need on hand to complete the New Student online portion of the enrollment?

Much of the information we will ask about your student are items that you would know readily such as birth date, location of birth, etc. However, additional details you need on hand include, but are not limited to, are:

•  Your PARENT/GUARDIAN Parent Portal Account (Student accounts will not access enrollment area)
  
•  Names and phone numbers of up to 3 additional LOCAL adults you wish to authorize to pick up your student in event of emergency, illness,evacuation, or if we are unable to reach the parent(s)/guardian(s)   
• Current Medications
• Date first enrolled in a United States School. Date first enrolled in a United States School (Month and date should be close, to actual date, but the year is the most important piece of this information. Date will be required in the following format: mm/dd/yyyy). If this year is the first time the child will be enrolled in a United States School, the date will be 08/01/2022. 

What if I need Bus Route Information?

You may contact the transportation department at 423-586-2103 OR You can find your child’s bus number bus number by visiting

HCDOE Transportation webpage.

What if I have questions about MyPayments Plus or Lunch Balance Information?

You may contact the school nutrition department at 423-581-3027 or the MyPaymentsPluswebsite.